Business Vault

Managing the Product Lifecycle: Forward Planning for Business Longevity

What is the product lifecycle? Many of us have heard of the Boston Matrix, “cash cows” “rising stars” and so on, however whilst we understand the principle do not build it in to our day to day business. Managing the product lifecycle and using your understanding of…

The Process of Improvement for any Business

Standardise In standardising a process you want to be able to see the Abnormal from Normal conditions. When the process is disrupted by an obstacle or issue, you can see it. The Standardise, Do, Check, Act cycle. Stabilise Now you can begin to systematically simplify, Combine, Eliminate…

Leadership Alignment

Leadership teams still operate in silos. Commercial don’t talk to operations and vice versa, individual objectives are not aligned to the business needs, Quality stands alone. Your business may have a company vision but is this realised/disseminated throughout the organisation and most importantly of all, is your…

First Impressions Count in Customer Service

When it comes to Customer Service, my opinion is first impressions count. Recently I visited a Training company, their offices are based on a retail park that has two/three main car dealerships. Upon leaving the offices I decided to look around one of the dealerships used car…

Applying Lean Principles to the Back Office (Manufacturing or Service)

In today’s uncertain financial times it is becoming more and more imperative that businesses look at their activities and focus in on minimising unnecessary costs, reducing waste and improving inefficient procedures. A large part of any business are the administration costs which represent a significant element of…